At Scotland Kilt Collection, we strive to provide our customers with the highest quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a straightforward and fair return policy to ensure your shopping experience with us is as pleasant as possible. Please read the following return policy guidelines carefully:
- Eligibility for Returns:
- Products must be unused, unworn, and in the same condition as when you received them.
- Returns must be initiated within 30 days from the date of delivery.
- Non-Returnable Items: The following items are non-returnable unless they arrive damaged or defective:
- Custom-made kilts or personalized products (e.g., engraved items) unless there is a manufacturing defect or an error on our part.
- Undergarments and socks for hygiene reasons.
- Return Process: If you wish to return a product, please follow these steps:
- Contact our customer support team via email at firstname.lastname@example.org. Provide your order details and reasons for the return.
- Our customer support team will guide you through the return process and provide you with a return authorization (RA) number.
- Pack the item securely, along with all its original packaging, tags, and accessories, to prevent damage during transit.
- Clearly mark the RA number on the package for easy identification.
- Ship the package to [INSERT RETURN ADDRESS]. Please note that customers are responsible for the return shipping costs, except in cases of defective or incorrect items.
- Refund and Exchange:
- Once we receive and inspect the returned item, we will process your refund or exchange within 5 business days.
- If you choose a refund, it will be issued to your original payment method.
- In the case of an exchange, we will ship the new item to you at no additional cost (for eligible items only).
- Damaged or Defective Items:
- If you receive a damaged or defective product, please contact us immediately. We may require photos or videos as proof of damage or defect.
- We will arrange for a replacement or issue a full refund, including any shipping charges you incurred.
- Order Cancellation:
- If you wish to cancel an order, please contact our customer support team as soon as possible. We can only cancel orders that have not been shipped yet.
- International Returns:
- For international customers, the same return policy applies, but return shipping costs will be the responsibility of the customer, except for damaged or defective items.
Please note that this return policy is subject to change without prior notice. We encourage you to review this page before making a purchase. If you have any questions or need further clarification, please don’t hesitate to contact our customer support team.
Thank you for shopping with Scotland Kilt Collection!